FAQ

How much is the delivery fees?

Delivery fee by means of Qxpress will be $4.50 (Tracking Avaliable)

Shipping Rates

Please do note that we no longer ship via Singpost. 
 

Alternatively, you can opt to Self – Collect from 9am – 4pm which is free of charge

Do You Ship Internationally?

Yes we do ! Please click on the link below for the shipping rates. For all other international orders, please email us at Info@chuihiang.com.sg

Shipping Rates

What are the purchase order Terms and Conditions ?

LIMITATION OF LIABILITY

Seller’s liability to buyer, whether in contract, in tort, under any warranty, in negligence or otherwise, shall not exceed in any case the return of the amount of the purchase price paid by buyer and under no circumstances shall seller be liable for special, in direct or consequential damages. The price stated for the goods is consideration for limiting seller’s liability. No action, regardless of form, arising out of the transactions under this invoice may be brought by buyer more than one (1) year after the date of this invoice. without limitation of the foregoing, in no event will seller be responsible or liable for (a) penalties or penalty clauses of any description, or (b) indemnification of buyer or others for costs, damages or expenses arising out of or related to the goods.

Claims

Claims by Buyer for shortages or errors in delivery must be made within five (5) days after the delivery of the Goods. Goods are sold subject to the standard manufacturing practices of Seller’s suppliers. Goods purchased on the basis of weight are subject to customary quantity variations recognized by practice in the industry

Exchange / Returns

No Goods shall be returned or exchanged without first obtaining written consent from an executive officer of Seller

Is there any minimum purchase required?

No minimum purchase is required. ($1.00 handling fee will be charged for orders below $5.00)

How do I place an Order?

1. Click on SHOPS in the menu
2. To filter your finding, use Search by clicking on “Magnifying Glass icon” in the top right of the page or click on the Categories
3. Select your order by clicking ADD TO CART
4. To view the product detail simply click VIEW when hover over the product image
5. To view the cart, simply click on the CART on top of the page
6. Update/edit the cart by clicking VIEW CART
7. Click on PROCEED TO CHECKOUT once the order is correct
8. Enter the billing and delivery information or login your account to purchase
9. Click on the Proceed to Paypal to make payment
10. After successful payment in paypal, an email will sent you the order receipt and download link if applicable.

What payment option are available?

Payment can be done either by PayPal or Credit Card (Visa, MasterCard, Discover, or American Express)

How do I register for a account?

1. Click on Register in the top right corner of the page
2. Fill in the details
3. Click Sign Up

I cannot log in to my account or forget my password, what should I do?

1. You can click on “Forget Password”.
2. We will send a link to your email address allowing you to reset password. Then you can log in to your account with the new password.

Do I need an account to place an order?

You do not need an account to make a purchase. You are able to check out as a guest.

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